NewStats: 3,261,400 , 8,173,892 topics. Date: Thursday, 29 May 2025 at 07:07 AM 4c5o4f

Y'ello Ivan, we are sorry for the inconvenience. Depending on your device type, you can some applications that will reveal some details for your use. You can as well file a report with the police on this. They will help. Should there be a need for further assistance, we will be glad to help.

Ivanmykel:
A lil help here please, is there anyway to trace a private number that keeps threatening my joy and peace? Even if it means getting a police report I'm willing to coz this person wants to ruin my life!
Please I need help, it been going on since last year and I'm willing to do anything to get the idiot arrested.
Cc JideSM

Y'ello, thank you for your message Elder. Please provide affected phone number via private message. You may want to prefer reaching us on our thread much quicker. Please use our thread- https://nairaland.unblockandhide.com/1379574/mtn-customer-care-thread.

Elder001:
They send this message everyday but I don't usually click on the link. Yesterday I mistakenly clicked on the link and my airtime disappeared.

Y'ello I am sorry that you have this experience. Please provide the affected phone number via private message for investigation and . For faster response, please use our thread https://nairaland.unblockandhide.com/1379574/mtn-customer-care-thread. Thank you.

OmoOshodi:
MTN have started robbing we Nigerians again o!!!! I'm on Mtn betaTalk ... And I loaded 1,000 Naira yesterday and I spoke with just 3 people ... For few minutes each and ... I saw zero Naira this morning..., before I use same amount for a week after calling up to 10 peeps

Erudite01:
For the one week i will be ed shortly.

Please do something about the issue i can't browse using my balance and you know it is not easy to be subscribing for midnight bundle almost everyday just because of little things to check out

Hello, I am sorry for the delayed response. Kindly assist with the number via email message so as to you.

itzeminent:
How can I transfer data on MTN pls

Hello, Kindly note that you can share or transfer data using the SME Data Share service. Simply dial *460# to migrate to MTN Bizplus, buy SME data bundle, add beneficiaries and start sharing.

Whistleblower2:
JideSM can I transfer airtime on xtravalue?

Hello Whistleblower, you can perform share and sell transaction on Xtravalue tariff plan. Ensure you have the share and sell PIN and use link below to for more information on how you can perform share and sell. https://mtnonline.com/products-services/value-added-services/share-and-sell

MrsNaira:
I have 242mb plus 75mb bonus on my line but MTN has been deducting my airtime since yesterday over 200naira.
I have dialed *131*200# for data suspension even though I have never used the service.
When I call 180 it's in another language that I can't understand.
Please I desperately need help to start browsing with my data again.
Thank you.

Hello, I apologize for this experience. Kindly send your phone number through private message for checks.

Liverpoolfc:
I was robbed and my phones stolen. I went to retrieve my line only to be told the line is not mine and that the name and reg showed another person. I bought the line with my money, I have used this line since 2012. The line was stolen on Friday night. What should I do?

Y`ello, I am sorry about the lost SIM. Kindly confirm if you ed the SIM yourself or you bought the line already ed? Also provide a number you can be ed with.

funkyjms:
Few days back, I had around 200+mb and mtn gifted me 1GB.

The next day, I was shocked to get a prompt that my data is exhausted. I was so sure I didn't use upto 500mb 'cause I monitor my data usage. I took the screenshot that same day.

JideSM, kindly help me to run a check on my line.

Hi funkyjms, so sorry for the inconvenience. Please send your mobile number and device type via E-mail message to enable me assist. Regards

Erudite01:
Answer me nah i was told to change to MTN Pulse now i have migrated to MTN pulse i can only browse using the night plan

You will be ed shortly. Regards

dudesexy111:
Please is only me that is experiencing this mtn network is not stable just going on and off.....I know it not my phone because my glo sim is very stable

Hi dudesexy111, i'm truly sorry about the experience. Kindly the affected mobile number via e-mail message to enable me assist. Regards

dammy238:
I have mailed u and have not heard from you

Hi dammy238, I've replied. Please check your e-mail message.

krattoss:
are u guys giving promo, I recharged this morning, only for me to get an additional 2560mb on top the one I got.

Hi krattoss, may i know the code you dialed or sms you sent to check the additional data?

dammy238:
Give me ur email for me to send the number

I've sent you an email message, please reply. Regards

Erudite01:
JideSM Look at the things i have done below to enable my MTN sim browse using main balance:
(1) *131*200# have done that
(2) RESET to 131 have done that
(3) Dial *131*200# and reboot phone have done that
(4) Change phone from symbian to android and android to symbian done that.
(5) Called customer care (1,000 times)
Finally the customer care have sent my line to the technical since the past 8months and still yet no avail to making my sim browse with the main balance
Please is my line/number unique anyway i know it will end like this *in your voice* "I will send your line to the technical team, gIve them 24hrs Thank you"

Hi Erudite01, you will be ed shortly. Regards

princedoz:


REG to 131

Hi princedoz, please visit https://mtnbusiness.com.ng/sme/datashare/faqs for more details on MTN SME Data Share. Regards

Goddyss:
How come Mtn data is exhausting so fast. I normally used 100mb a day but have used 800mb today.

Hi Goddyss, so sorry for the inconvenience. Kindly send your mobile number and device type via E-mail message to enable me assist. Regards

dammy238:
I want you to help me confirm if my line is still active

Hi dammy238, please send the mobile number via Email message to enable me check. Regards

Bearings:



Thanks. Same applies to my friend too, 08060819826. She just told me

It has been resolved. Regards

naijaboylive:
How do i activate my number and that of my wife as CUG.

Hi naijaboylive, please be informed that the minimum of lines required for MTN CUG is 10. There is NO CUG for Family and Friends (Spouses, Children and Relations). MTN Close Group (CUG) solution is ONLY targeted at SMEs and Corporate organisations with Certificate of Incorporation.

blackchild08:
Please I want the MTN CUG , but I don't know how. I can u please enlighten me

Hi blackchild08, please be informed that the minimum of lines required for MTN CUG is 10. There is NO CUG for Family and Friends (Spouses, Children and Relations). MTN Close Group (CUG) solution is ONLY targeted at SMEs and Corporate organisations with Certificate of Incorporation.

Bearings:


Thanks. Same applies to my friend too, 08060819826. She just told me

It has been sorted too. Regards

Erudite01:
JideSM you haven't solved my browsing problem i told you i can't browse with my MTN Sim using my main balance and up till now the problem is on

Please confirm 07035275*** as the affected phone number. Have you dialed *131*200#on the line? Opt-in for a Pay As You Go browsing by dialing *131*200# to continue browsing from your airtime @N3/MB. Thank you.

dammy238:
Pls give me an e-mail to send message

Please provide the summary of the content of the mail you wish to send for right information.

ztar:
Please look into MTN SME data.. I have not been able to share data since yesterday... 08103804980.. thanks

We are very sorry about this. This issue has been resolved. Please retry and provide . Thank you.

Bearings:
Well done brother @jideSM . I subscribed for mtn whatsaap #25 . and I have done the full subscription afterwards but they keep deducting #25. I sent Stopwaw to 131 as read on google and got a response that i do not have auto-renewal active for WHATSAPP WEEKLY , so why are they deducting automatically. My number 09030571799

Hi Bearings, apologies for the inconvenience. Kindly note that the auto-renewal has now been deactivated as requested. Regards

toluh:
Please,I can't my share and sell pin, I tried sending yes to 556. I haven't gotten a response over five hours ago. How do I get a new pin please. Thanks.

Hi toluh, i'm truly sorry for the inconvenience. The short code for MTN Share and Sell is 777 and NOT 556 as you stated. Kindly send your mobile number via Email-message to enable me assist. To do that, click on my profile (JideSM) then select "Send an Email message to JideSM"

toluh:
I subscribed for instagram monthly goody bag, I have not been able to use It. Please help. I don't have your email address to send you my number.

Hi toluh, i sincerely apologize for the inconvenience. Kindly send your mobile number via Email-message to enable me assist. To do that, click on my profile (JideSM) then select "Send an Email message to JideSM"

princedoz:
Why is it that your 180 customer call line a disaster? No prompt to connect to customer care? Why can't I use reg to add a MTN number to share my data?
"Sorry, the SMS instruction you entered is incorrect." is what I always get?

Hi princedoz, so sorry for the inconvenience. I would like to know the steps you followed when adding the number. Regards

PRD:
Hi Jide, I am also about to request for a SIM Swap by proxy as I lost my phone a couple of weeks ago and currently not in the country.
Do the proxy need to do the physical visit before sending the documents to the email address?

Hi PRD, you would have to send all requirements to the MTN customer care email address. Once you meet the requirements, your proxy will be ed to visit the MTN Walk-in centre for the sim swap. Regards

dammy238:
pls sir can you list all the Mtn walk in centers in lagos, i want to retrieve my mtn line

Hi dammy238, you can visit this link for details of all MTN Walk-in centres : https://mtnonline.com/stores

krattoss:
hello, Tha KS for ur services here..
Please is the mtn Double data plan with *131*1# still working, if so please check if am eligible thanks..
08105968079

Y'ello, please note that Double Data offer is a device bonus offer. You get this from eligible Smartphones. The offer is not active on your line as we chat. However, the offer is still available. Thank you.