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MTN Customer Care Thread - Phones (234) - Nairaland 353y1f

MTN Customer Care Thread (669662 Views)

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JideSM: 1:13pm On Aug 22, 2018
Liverpoolfc:
I was robbed and my phones stolen. I went to retrieve my line only to be told the line is not mine and that the name and reg showed another person. I bought the line with my money, I have used this line since 2012. The line was stolen on Friday night. What should I do?

Y`ello, I am sorry about the lost SIM. Kindly confirm if you ed the SIM yourself or you bought the line already ed? Also provide a number you can be ed with.
JideSM: 1:18pm On Aug 22, 2018
MrsNaira:
I have 242mb plus 75mb bonus on my line but MTN has been deducting my airtime since yesterday over 200naira.
I have dialed *131*200# for data suspension even though I have never used the service.
When I call 180 it's in another language that I can't understand.
Please I desperately need help to start browsing with my data again.
Thank you.

Hello, I apologize for this experience. Kindly send your phone number through private message for checks.
JideSM: 1:24pm On Aug 22, 2018
Whistleblower2:
JideSM can I transfer airtime on xtravalue?

Hello Whistleblower, you can perform share and sell transaction on Xtravalue tariff plan. Ensure you have the share and sell PIN and use link below to for more information on how you can perform share and sell. https://mtnonline.com/products-services/value-added-services/share-and-sell
JideSM: 1:34pm On Aug 22, 2018
itzeminent:
How can I transfer data on MTN pls

Hello, Kindly note that you can share or transfer data using the SME Data Share service. Simply dial *460# to migrate to MTN Bizplus, buy SME data bundle, add beneficiaries and start sharing.
JideSM: 1:39pm On Aug 22, 2018
Erudite01:
For the one week i will be ed shortly.

Please do something about the issue i can't browse using my balance and you know it is not easy to be subscribing for midnight bundle almost everyday just because of little things to check out

Hello, I am sorry for the delayed response. Kindly assist with the number via email message so as to you.
dyydxx: 2:15pm On Aug 22, 2018
Hi JideSm

So i bought my sim already ed. Now I want to change the ownership to my name, what should I do?
Liverpoolfc(m): 7:50pm On Aug 22, 2018
JideSM:


Y`ello, I am sorry about the lost SIM. Kindly confirm if you ed the SIM yourself or you bought the line already ed? Also provide a number you can be ed with.
during that registration period, that line never really gave me registration problem. I started using that line before NCC brought registration policy. I guess the person who did the registration for me submited the no with another data.
Erudite01: 11:48am On Aug 23, 2018
JideSM:


Hello, I am sorry for the delayed response. Kindly assist with the number via email message so as to you.
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Re: MTN Customer Care Thread by Nobody: 12:41am On Aug 24, 2018
JideSM:


Y`ello, I am sorry about the lost SIM. Kindly confirm if you ed the SIM yourself or you bought the line already ed? Also provide a number you can be ed with.
hello dear.. Please this recent mtn mpulse plan. Please explain more on it..

Can the data caps be used to access every other websites?

And why am I getting invalid parameter whenever I want to subscribe?
CeeteeBoii(m): 2:58pm On Aug 25, 2018
JideSM ,

Has MTN stopped the welcome back offer already or is it a scam to get people to start using your sh*t network again?

I recharged on a Sim I haven't used for more than 7months but I wasn't given any bonus.

Well,the sim card is back on another indefinite suspension.
ZenithDan: 3:24pm On Aug 25, 2018
Hello Uncle Jide, welldone for the job well done here. To my point, please my line 08061506333, Is requesting for It's PUK, and have misplaced my Sim pack for long, kindly help me to retrieve the PUK SIR, 08061506333. God bless you sir
tiptopy03(m): 1:24am On Aug 26, 2018
I want to know why MTN increased the prices of their SME Data. Is it to inflict their customers? Or to deny some of us that live on it of our daily bread? Or in order to lose more customers due to unaffordable data prices? I guess your increase in data price had been the major blow suffered this year.
Cutiekatty: 12:02pm On Aug 26, 2018
How do i send data to another mtn ?
ZenithDan: 1:49pm On Aug 26, 2018
Hello Uncle Jide, welldone for the job
well done here. To my point, please my
line 08061506333, Is requesting for It's
PUK, and have misplaced my Sim pack for
long, kindly help me to retrieve the PUK
SIR, 08061506333. God bless you
funkyjms: 6:54pm On Aug 26, 2018
ZenithDan:

Hello Uncle Jide, welldone for the job
well done here. To my point, please my
line 08061506333, Is requesting for It's
PUK, and have misplaced my Sim pack for
long, kindly help me to retrieve the PUK
SIR, 08061506333. God bless you

MTN app. with the OTP that will be sent to the number. After, check your profile for the PUK.
ZenithDan: 7:27pm On Aug 26, 2018
funkyjms:


MTN app. with the OTP that will be sent to the number. After, check your profile for the PUK.

Thanks, but how can I get the otp while I have no access into the phone, no puk to
funkyjms: 7:58pm On Aug 26, 2018
ZenithDan:


Thanks, but how can I get the otp while I have no access into the phone, no puk to

Thought you said you misplaced the SIM pack and not the phone line?
If you misplace the line, you have to do SIM retrieval.
Horduncee(m): 9:30am On Aug 27, 2018
Morning here. Please, I have a sim that I can't cut into nano. If I do, I'll cut out the sensitive part. Now, I think I have to retrieve the sim. Unfortunately, I don't have any valid id card. So now, my question is what kind of affidavit do I need?
Ivanmykel(f): 1:01pm On Aug 27, 2018
A lil help here please, is there anyway to trace a private number that keeps threatening my joy and peace? Even if it means getting a police report I'm willing to coz this person wants to ruin my life!
Please I need help, it been going on since last year and I'm willing to do anything to get the idiot arrested. cry
Cc JideSM
JideSM: 1:52pm On Aug 27, 2018
Y'ello Ivan, we are sorry for the inconvenience. Depending on your device type, you can some applications that will reveal some details for your use. You can as well file a report with the police on this. They will help. Should there be a need for further assistance, we will be glad to help.

Ivanmykel:
A lil help here please, is there anyway to trace a private number that keeps threatening my joy and peace? Even if it means getting a police report I'm willing to coz this person wants to ruin my life!
Please I need help, it been going on since last year and I'm willing to do anything to get the idiot arrested. cry
Cc JideSM
JideSM: 2:33pm On Aug 27, 2018
Y'ello, thank you for ing us. Please note that Affidavit is simply a narration of a true story by its maker. It is expected to capture the purpose it is intended to serve or correct. Simply get one that will capture the purpose stated below for our acceptance.

Horduncee:
Morning here. Please, I have a sim that I can't cut into nano. If I do, I'll cut out the sensitive part. Now, I think I have to retrieve the sim. Unfortunately, I don't have any valid id card. So now, my question is what kind of affidavit do I need?
Ivanmykel(f): 4:00pm On Aug 27, 2018
JideSM:
Y'ello Ivan, we are sorry for the inconvenience. Depending on your device type, you can some applications that will reveal some details for your use. You can as well file a report with the police on this. They will help. Should there be a need for further assistance, we will be glad to help.


Thanks for replying, Truecaller is not helping as people claimed and I will be glad if there are other apps you can recommend. I want to exhaust other easier and less stressful options before filing a case with the police, that would be my last resort.
Naruto2(m): 10:11pm On Aug 27, 2018
I used to receive 4g on my tecno cx but now it doesn't show only 3g. What should I do.
vitmax(m): 10:17pm On Aug 27, 2018
Good day, please how do I activate my voice mail??
The normal route ain't working
ZenithDan: 11:57pm On Aug 27, 2018
Hello Uncle Jide, welldone for the job well done here. To my point, please my line 08061506333, Is requesting for It's PUK, and have misplaced my Sim pack for long, kindly help me to retrieve the PUK SIR, 08061506333. God bless you
ZenithDan: 11:57pm On Aug 27, 2018
Hello Uncle Jide, welldone for the job well done here. To my point, please my line 08061506333, Is requesting for It's PUK, and have misplaced my Sim pack for long, kindly help me to retrieve the PUK SIR, 08061506333. God bless you
ddjay: 7:12am On Aug 28, 2018
JideSM:


Hello, I apologize for this experience. Kindly send your phone number through private message for checks.
when i browse mtn bills me from my call bonuses
JideSM: 10:52am On Aug 29, 2018
Erudite01:
For the one week i will be ed shortly.

Please do something about the issue i can't browse using my balance and you know it is not easy to be subscribing for midnight bundle almost everyday just because of little things to check out

Hi Erudite01, as discussed kindly activate any of our data bundle plans. See link : https://mtnonline.com/data-plan
JideSM: 11:02am On Aug 29, 2018
dyydxx:
Hi JideSm

So i bought my sim already ed. Now I want to change the ownership to my name, what should I do?

Hi dyydxx, please visit the nearest MTN walk-in centre for assistance. Regards
JideSM: 11:50am On Aug 29, 2018
krattoss:
hello dear.. Please this recent mtn mpulse plan. Please explain more on it..

Can the data caps be used to access every other websites?

And why am I getting invalid parameter whenever I want to subscribe?

08105968079.

Hi krattoss, no please. You can only access the contents on the mpulse website. In addition, the mobile number you provided is currently on PULSE and NOT MPULSE. Simply dial *344*1# or send mpulse to 131 to migrate to MPULSE. Regards
JideSM: 12:06pm On Aug 29, 2018
CeeteeBoii:
JideSM ,

Has MTN stopped the welcome back offer already or is it a scam to get people to start using your sh*t network again?

I recharged on a Sim I haven't used for more than 7months but I wasn't given any bonus.

Well,the sim card is back on another indefinite suspension.

Hi CeeteeBoii, so sorry for the inconvenience. Kindly send the affected mobile number via E-mail message to enable me assist. Regards
JideSM: 12:11pm On Aug 29, 2018
ZenithDan:
Hello Uncle Jide, welldone for the job well done here. To my point, please my line 08061506333, Is requesting for It's PUK, and have misplaced my Sim pack for long, kindly help me to retrieve the PUK SIR, 08061506333. God bless you sir

Hi ZenithDan, i apologize for the inconvenience. Kindly send an alternative mobile number i can reach you for assistance. Regards

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