NewStats: 3,262,387 , 8,176,997 topics. Date: Monday, 02 June 2025 at 06:29 AM ba22

dewhaley:

It wasn't a smartphone upgrade...it was a 'new phone' and 100% bonus offer is what is supposed to be given...please do something about this... I bought tge line for the offer specifically... I would have done otherwise though

Hi dewhaley, it's also called Kpalasa offer. You are given 20% data bonus and not 100% data bonus. Please check the link i sent to you for details of the offer

dewhaley:

I bought a new phone and new sim as an alternative, On the phones pack, there was the 6 month mtn double data offer, so i did subscribed for a week and I was given just 20% bonus.... Like WTF is wrong.... If it's 20%bonus..then it should be so on the pack and not lies all over... Please help me rectify this....my num 08107732819

Hi dewhaley, apologies for the inconvenience caused by this. Kindly note that MTN Smartphone Upgrade offer is an Offer that will reward customers with NEW 3G/4Gdevices on the MTN Network with 20% Data bonus on any data bundle they activate for 3 months. You can visit https://mtnonline.com/kpalasa-faqs for more details.

dayoseun70:
GOOD DAY PLEASE, IVE BEEN NOTICING FOR A WHILE NOW, THAT WHEN I BROWSE MY CALL CREDIT IS BEING DEDUCTED INSTEAD OF MY DATA BUNDLE. SAME IS HAPPENING NOW AGAIN, SUBSCRIBED TO A MONTHLY PLAN OF 2K THIS MORNING, FIRST MY BONUS IS BEING SAPPED, THEN THEY WOULD CONTINUE WITH MY CREDIT BALANCE. PLEASE WHAT'S THE SOLUTION TO THIS. its quite annoying[color=#006600][/color]

Hi dayoseun70, so sorry for the inconvenience. Please be informed that the Beta talk bonus airtime takes priority over active Data bundle. All chargeable activities (data,sms,calls) are billed first billed from the Beta talk bonus airtime. Let me know if you need more clarification

ybalogs:
kilode? Una no dey fear God @ MTN? 1500 just got burnt like that in just over 24 hrs. What did he ? Was about subscribing now but wouldn't after stumbling on this. Lots of people have been complaining even before this and that's the reason I switched in the first place. We can't be subcribing for a month only to exhaust in 2days. Work on this then we may decide to change our mind.

I'll you shortly.

Wayne4uall:



My number 08065095308

You will be ed soon. Regards

enema22:
Bros I need ur help I subscribe for the #1000 subscription per month on 27/3/2018 before d end of d day I discovered that my mb has finished. trying to call d 180 to know what happened no option to speak with a person. my no. is 07037677532

Hi enema22, so sorry for the inconvenience. Checks on your line show that you activated 1.5GB data plan @ 26/03/2018 11:28:20 and was exhausted @ 27/03/2018 14:10:21.

Alore:


Can I do this Sim swap by proxy anywhere there is an MTN Connect Store or at some special places? I'm asking because in Uyo/Calabar axis I was told that MTN policy does not allow sim swap by proxy at all.

Hi Alore, Yes you can now do sim swap by proxy. You will be required to provide a sworn affidavit, port-photograph and Valid means of Identification of the owner. Regards

pat077:
Is your 4g network available in ibadan and how do I know if my sim is compatible

Hi pat077, kindly note that 4G coverage areas include ONLY Lagos, Abuja and Port Harcourt. In addition, text 4G to 131 to confirm if your sim is 4G enabled

prince3009:
@JideSM, I need your help. I lost my dear mother last year in May. She was buried in September. I was making use of her line and just in late January, the phone was stolen. I went to MTN's headquarters in Maitaima (I live in Abuja) and reported the incident and was told by a from desk personnel to swear an affidavit in court and get her death certificate which I did. Only for me to get there and met one Hausa woman who said I must get my mother's ID card (National, Voters, Drivers license or International port) so they can re- it in my name...unfortunately, my mother had none of these before her demise. Please what do I do? I don't want her line to be recycled and given to someone else! Having her line with me is like still holding on to part of her.

Hi prince3009, so sorry for the inconvenience you may have experienced. Kindly note that a sworn affidavit, port-photograph and Valid means of Identification of the owner are required for sim swap by proxy. Regards

GamerXv:
Hello, I received a call from MTN Call Center
Asking if I'm receiving network issues
Saying my name also.

Is it normal?

Hi GamerXv, it could be that there were reported cases of network issues in your area. May i know the exact network issue you were asked about? Regards

Henrypraise:
i decided to ask this question after certain events.

So i decided to call my late dads mobile number (its mtn tho) out if plain curiosity, I was surprised it rang n sumone picked it, i immediately established friendship wit this individual who intimated me on how he bought d number from mtn office. He explained dat immediately he inserted d number, calls started coming n even bank alerts...

Mind u, my late dad used dis number for more dan 10years n barely 2years after his death his number was sold to a new customer.

my questions:
the
1. Is it legal for mtn to do dis? (make i sue na na)

2. is dia a procedure for deactivating sim numbers? (i can imagine if dis sim had fallen into d hands of fraudsters)

my nairaland family pls advice..

Hi Henrypraise, please note that if there is no activity on a line for 365 days, it will be disconnected/recycled and another customer can purchase it. As regards the bank alerts, you will need to visit the bank to unlink the number from his . In addition, I wish to inform you that I currently run a thread here called the MTN Customer care https://nairaland.unblockandhide.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved.

Rightymind:


Sent a DM. Please reply so I can reply too

The issue has been resolved

Rightymind:


My sister typed the wrong pin. So line was blocked. Number is 08130977980. Need the PUK.

Hi Rightymind, please send an alternative number via E-mail message to enable me reach her.

Rightymind:
Been trying to speak with an Mtn customer agent. But cant get the option from 180. Please help

Hi Rightymind, sorry for the inconvenience. You can share your issues or inquiries here. I'm here to assist. Regards

ybalogs:
@ jidesm , I subscribed for 1.5 Gb since yesterday but couldn't receive nor send messages . I also loaded 400 naira today only to see 52 naira but later 1300 after I made a call. Please help me look into these anomalies. My number is 07037056244

Hi ybalogs, checks on your line show that you had N1,330.92, you made some calls with balance of N1,292.87 after which you activated 1.5Gb @ N1,200. Let me know if you need more clarification. Regards

freeman67:
Hi JideSM I mistakenly transferred 1000 data from a VTU line to someone who told me he doesn't use the no I transferred it for browsing that he wanted it in his other line. The SIM I transferred it was a 3g macro SIM and that he doesn't want to cut. I had to send transfer another 1k to his 4g micro SIM which he claimed he didn't see. I had to check through vtm.mtnonline.com for details of transaction for that day March 4th 2018 only to discover it was sent to him. I want to transfer my data back. How possible is that please.

Hi freeman67, please note the regular data bundle share service is not available. ONLY the SME data share service is available https://mtnbusiness.com.ng/sme/datashare

NightHawke:
Mtn currently experiencing cell telephony collapse in the southwest for 16hrs plus now.

How bad is the effect in your area.

For once i appreciatted having a dual sim phone. Using the alternate carrier now.

Locations i experienced this in lagos today:
Festac Town
Satellite town
Marina
South west Ikoyi

Hi NightHawke, i'm truly sorry for the inconvenience you may experienced. I wish to inform you that I currently run a thread here called the MTN Customer care https://nairaland.unblockandhide.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. You can send your mobile number via E-mail message for checks. Regards

Nbote:


I still haven't been able to even as I'm typing dis and dis is d 2nd day running now. And ur really annoying agents are not helping matters.

Hi Nbote, I just confirmed that the issue has been resolved. Please check and revert

tagborume:
I made a recharge of 1000 Naira from my First bank (20XX676619) since on the 8th of this month via *894...... to my MTN line (09038624052). The said amount was deducted from my but my line was not credited. I have called MTN customer care centre 9 times each with promises from their agents that the issue would be resolved within 24 hours yet no refund to my or line credited. Here are the details of the last 3 ticket sent to me by MTN customer care centre promising to resolve the issue with 24 hour 127591865, 127293784, 127292895. I even spoke to a supervisor.
The line on which the transaction was initiated is 07032309985
The transaction ref no is QS894:101300000351063765/2349038624052.
Pls help me share this because nothing has been done regarding the issue till now.

Hi tagborume, i'm truly sorry that this happened. I wish to inform you that I currently run a thread here called the MTN Customer care https://nairaland.unblockandhide.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. I will you shortly. Regards

Nbote:


Mr. JideSM, greetings to U... I've been having an issue trying to share data via SME Datashare since morning and ur 180 or 216 hepline hasnt been helpful as usual. This is d response I kip getting ..
" You have already reached your quota of maximum beneficiaries for your plan. Please purchase another plan to share with more beneficiaries."

Dis is despite d fact dat I jus subscribed for data and still have over 9gb... 08064318421.. It has gone on for too long and I have Ppl waiting on data

Hi Nbote, so sorry for the inconvenience. Please confirm if you can now share SME data. Regards

Buchika:
Please Jide unsubscribe 09033691696 from all money deducting products, it keep re subscribing to some products I couldn't subscribing to.

Hi Buchika, kindly dial *447# then follow the prompt to manage active value added services on your line. Regards

bennito:

I doubt if I know how to send u a mail cus I do not have ur email address

I've sent you an email, kindly check and reply

bennito:
Hi Jide, subscribed to bundle4u for voice on 9/03/2018 and 2k was deducted from my and was credited with the expected airtime and data, but my worry is that instead of it saying it will expire in a month time, I saw the message saying that it will expire in 10 days time. This is the message I got upon the subscription
d successfully and N500 deducted. You have N7843.7 and 675MB. Expire 2018-03-19. View bal *559*61# or *123*2# to cancel auto renewal
Note that it was 2000naira that was deducted and its value credited but with insufficient duration

Hi bennito, so sorry about the discrepancy in expiration date. Please send your mobile via E-mail message to enable me run a check.

dammy238:
am unable to send email message to you it is saying am not connected

I've sent you an email, kindly check and reply

dammy238:
pls help i cannot browse with my airtime

Hi dammy238, i sincerely apologize for the inconvenience you may have experienced. Please confirm if you have dialed *131*200# or text RESET to 131. If YES, kindly send your mobile number via Email message to enable me assist. Regards

sasquareT:

goodday bro.
i meant to subscribed 2.5gb for #2000 but i mistakenly opt for 1.5gb for 1200 please is there anyway you can help me to reverse the sucription so that i can go for the formal (2000k) subscription?

Hi sasquareT, so sorry for the inconvenience caused by this. Please send the affected mobile number to enable me look into this. Regards

Ncsamuel:
Sometime last year i had to do a sim-swap cos my sim got damaged. Now fast forward exactly a year later, i began to recieve calls from different people with different numbers i ve never met in my life! On an average of 8/9 callers a day. These people are mainly from the CORE NORTH,and they are all ILLITERATES,they dont understand a word of ENGLISH, and they call everyday despite being told they just dialled a WRONG number! These Women,men,boys just bombard me with numerous calls on a daily basis, some are now swearing at me in Hausa that i dont understand. Now i ed MTN, they said it was a RECYCLED SIM, that it HAPPENS normally and that it will soon stop on ITS own! I was shocked, why would you recycle my Sim? Its like saying GTBank has recycled ur bank number and now someone else shares an identical bank acct number with you? Finally, this morning an hausa woman is currently bombarding my phone with over 20 calls, i finally picked up and on hearing from the background, she seemed to be going thru a traumatic experience of some sort. This has to stop! Have been trying to MTN customer care but it isnt going thru. I just want to find out if anyone on this platform has experienced this before and how did he/she solve it as soon as possible?!

Hi Ncsamuel, I wish to inform you that I currently run a thread here called the MTN Customer care https://nairaland.unblockandhide.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. I will appreciate if you can send me your mobile number via E-mail message to enable me look into this. Regards

asuustrike2009:

Please provide me your email address as I sent you a message directly

I've sent you an email, kindly check and reply

asuustrike2009:
Mtn why are you this heartless, wicked and cunny. How can you force me to awufu plan after I recharged via my bank. Your rude customer care agent just worsen the situation by saying it is not refundable. Please I beg in the name of God to return my airtime.

Hi asuustrike2009, i'm truly sorry that this happened. Please provide the affected mobile number via Email message to enable me look into this. Regards

khalhokage:


What email do i send to?

Just select my profile then click on "Send E-mail message"

Wayne4uall:
Are you able to enjoy mtn Data services, or is it otherwise? Here in ondo town mtn network is as fast as a snail lately, to open a page is a big problem, how is mtn data network in your area

Hi Wayne4uall, akinmusayo01, khalhokage and Famoustemmy. I wish to inform you that I currently run a thread here called the MTN Customer care https://nairaland.unblockandhide.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. I will appreciate if you can send me mobile number via E-mail message to enable me look into this. Regards

bedane:
This is the 4th day since my phone disappeared and MTN is unable to retrieve my line and it's frustrating. This is a line that I recharge 10k or more every week and yet they don't feel the urgency to do something about my line. I am losing money everyday and can't keep waiting for them. Please who knows if it's possible to port that number to another network while it's not active. I can not sit here and watch MTN ruin my life and business.

Lalasticlala please help me reach a wider audience.

Hi bedane, i sincerely apologize for the inconvenience you may experienced. I wish to inform you that I currently run a thread here called the MTN Customer care https://nairaland.unblockandhide.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. I will appreciate if you can send me mobile number via E-mail message to enable me assist. Regards