NewStats: 3,264,661 , 8,184,371 topics. Date: Wednesday, 11 June 2025 at 10:23 PM y513c

I made a recharge of 1000 Naira from my First bank (20XX676619) since on the 8th of this month via *894...... to my MTN line (09038624052). The said amount was deducted from my but my line was not credited. I have called MTN customer care centre 9 times each with promises from their agents that the issue would be resolved within 24 hours yet no refund to my or line credited. Here are the details of the last 3 ticket sent to me by MTN customer care centre promising to resolve the issue with 24 hour 127591865, 127293784, 127292895. I even spoke to a supervisor.
The line on which the transaction was initiated is 07032309985
The transaction ref no is QS894:101300000351063765/2349038624052.
Pls help me share this because nothing has been done regarding the issue till now.

U shld get in touch with ur bank instead...

tagborume:
I made a recharge of 1000 Naira from my First bank (20XX676619) since on the 8th of this month via *894...... to my MTN line (09038624052). The said amount was deducted from my but my line was not credited. I have called MTN customer care centre 9 times each with promises from their agents that the issue would be resolved within 24 hours yet no refund to my or line credited. Here are the details of the last 3 ticket sent to me by MTN customer care centre promising to resolve the issue with 24 hour 127591865, 127293784, 127292895. I even spoke to a supervisor.
The line on which the transaction was initiated is 07032309985
The transaction ref no is QS894:101300000351063765/2349038624052.
Pls help me share this because nothing has been done regarding the issue till now.

Hi tagborume, i'm truly sorry that this happened. I wish to inform you that I currently run a thread here called the MTN Customer care https://nairaland.unblockandhide.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. I will you shortly. Regards