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#12,200 Debit In POS Transaction But Not Successful - Nairaland / General - Nairaland 2m6y49

#12,200 Debit In POS Transaction But Not Successful (4731 Views)

Dozieson(m): 12:21pm On Apr 28, 2020

Hi Nairalanders,

please help me figure out how i will get my money.

I did a POS transaction of #12,200 on the 21st march, 2020 with my gtbank ATM card. It showed pin ok and started processing. Then again, pin error and i was deducted. There was no receipt for the transaction. The POS merchant is PAYCOM riding on Zenith bank.
I called their customer care and it was logged same day.

i just received the below mail this morning from gtbank.

Dear CUSTOMER,

Thank you for ing Guaranty Trust Bank. Your request is being processed.

We acknowledge the receipt of your e-mail and empathize with you on the dispense error experienced.
Please be informed that the claim was declined by the acquiring bank/merchant who insists value was given for the transaction, however the claim has been escalated for further review and should be resolved within eight working days.

My question;

i meet the POS guy and he denied that the transaction was successful. i told him to investigate on his part while awaiting gtbank's reply

how will i retrieve my money considering gtbank come up with same response?

chatinent: 12:33pm On Apr 28, 2020

Request for your bank statement from the bank and lay complaint.

Idris00(m): 12:36pm On Apr 28, 2020

Guy the only advance I can give you right now go an search for Zenith bank in Twitter and tell then your issue

Dozieson(m): 12:43pm On Apr 28, 2020

chatinent:
Request for your bank statement from the bank and lay complaint.

lay complain to who?

Dozieson(m): 12:45pm On Apr 28, 2020

Idris00:
Guy the only advance I can give you right now go an search for Zenith bank in Twitter and tell then your issue

okay. But they will required details from the failed transaction. i don't even have a receipt

chatinent: 1:06pm On Apr 28, 2020

Dozieson:

lay complain to who?

The Bank.

Dozieson(m): 2:25pm On Apr 28, 2020

chatinent:

The Bank.

which bank?

Idris00(m): 7:46am On Apr 29, 2020

Dozieson:

okay. But they will required details from the failed transaction. i don't even have a receipt

O boi if you don't have the details just forget about it

Dozieson(m): 8:44am On Apr 29, 2020

Idris00:

O boi if you don't have the details just forget about it

i only have the alert

Idris00(m): 1:50pm On Apr 30, 2020

Yes now you can also use that too as evidence

Dozieson:

i only have the alert

Hausa(m): 8:54am On Jun 08, 2021

How were you able to solve this problem?

Dozieson(m): 5:15pm On Nov 15, 2021

Hausa:
How were you able to solve this problem?

Gtbank sent me a receipt that the debit was completed. I was refunded by the POS agent

1 Like

Odion2016(m): 5:38pm On Nov 28, 2021

[quote author=Dozieson post=88946188]Hi Nairalanders,

please help me figure out how i will get my money.

I did a POS transaction of #12,200 on the 21st march, 2020 with my gtbank ATM card. It showed pin ok and started processing. Then again, pin error and i was deducted. There was no receipt for the transaction. The POS merchant is PAYCOM riding on Zenith bank.
I called their customer care and it was logged same day.

i just received the below mail this morning from gtbank.

Dear CUSTOMER,

Thank you for ing Guaranty Trust Bank. Your request is being processed.

We acknowledge the receipt of your e-mail and empathize with you on the dispense error experienced.
Please be informed that the claim was declined by the acquiring bank/merchant who insists value was given for the transaction, however the claim has been escalated for further review and should be resolved within eight working days.

My question;

i meet the POS guy and he denied that the transaction was successful. i told him to investigate on his part while awaiting gtbank's reply

how will i retrieve my money considering gtbank come up with same response?

[/quot

Pls do you have rhe link for the escalation form

Odion2016(m): 5:39pm On Nov 28, 2021

Dozieson:
Hi Nairalanders,

please help me figure out how i will get my money.

I did a POS transaction of #12,200 on the 21st march, 2020 with my gtbank ATM card. It showed pin ok and started processing. Then again, pin error and i was deducted. There was no receipt for the transaction. The POS merchant is PAYCOM riding on Zenith bank.
I called their customer care and it was logged same day.

i just received the below mail this morning from gtbank.

Dear CUSTOMER,

Thank you for ing Guaranty Trust Bank. Your request is being processed.

We acknowledge the receipt of your e-mail and empathize with you on the dispense error experienced.
Please be informed that the claim was declined by the acquiring bank/merchant who insists value was given for the transaction, however the claim has been escalated for further review and should be resolved within eight working days.

My question;

i meet the POS guy and he denied that the transaction was successful. i told him to investigate on his part while awaiting gtbank's reply

how will i retrieve my money considering gtbank come up with same response?

Pls do you have a link for the escalation form??

Hausa(m): 8:59pm On Nov 28, 2021

Odion2016:

Pls do you have a link for the escalation form??

They said wait for 8 days.
Just wait.

2 Likes

Dozieson(m): 10:21pm On Nov 28, 2021

Odion2016:

Pls do you have a link for the escalation form??

I didn't fill any form.

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