NewStats: 3,261,181 , 8,173,319 topics. Date: Wednesday, 28 May 2025 at 01:26 PM 4r5h

thanks sir...... Am already getting capable hands to handle the customer care aspect

Koleman:
OK I remove the word scam but surely the advice remains. I have exhausted all your channels; email, calls and WhatsApp without success not even a little as an excuse! is nairaland now the best channel? I am not inhuman and I know how I will feel if someone labels my business a scam. Sorry about that but when Someone is deliberately snubbed on WhatsApp, email, calls surely that is not a coincidence. it was deliberate.. The truth is I miss your 250mb and 500mb mtn data. those were my favourites because of its affordability. I can tell you in confidence that is the greatest advantage you have over your competitors because no other online company offers 250mb or 500mb anymore. keep it up.
My only advice is please work on your customer service! it is the foundation of success or failure. you already have an advantage, just perfect your customer service and then you will be on the right track.

Sub9ja:
thanks sir...... Am already getting capable hands to handle the customer care aspect

Thanks that would be great! I will try you guys again. my is name: koleman64 and email is: [email protected].

Sub9ja:
thanks sir...... Am already getting capable hands to handle the customer care aspect

Better! I sent 5gb to my customer. She didn't received the data. I told her to dial *461*2#, the response was she didn't have active SME data. This happened on September 19. I have complained to your customer care but he is yet to rectify it. I can't lose #2950 like that. I told him to check the system but he is yet to get back to me. Last year, MTN refunded me 3gb that wasn't successfully transfer. I'm scared to fund my again. Lemme continue with mobilenig, I haven't lost my hard earned cash with them. Thanks!

we are sorry for the inconveniency sir but we refund base on screenshot....no prove no refund sir thanks @least we have transact some amount of money so if u have issue give us the screenshot simple .

alawi5k:
Please, refund me. Your customer service don't know to attend to me.

It seems that you're a learner. Any technical issues, your money is gone. Just move on or hand them over to karma.

Good of you guys introducing 250mb once more... some of my customers will be happy

already there

Koleman:
Good of you guys introducing 250mb once more... some of my customers will be happy

Sub9ja:
already there

Kindly, attend to my query. Keeping silent is evil. It's more than 8 days now that my was deducted. This is my hard earned money. Thank you.

cc Honsule, dragnet

Am still waiting for refund for the deduction I reported. name : gentlesly. Thanks

case settle thanks for choosing us

offizer:
Am still waiting for refund for the deduction I reported. name : gentlesly. Thanks

Sub9ja:
case settle thanks for choosing us

You don't want to settle my case after numerous calls and chats. It's over 12 days now.

Sub9ja what is happening? I did Mtn recharge on your platform on the 14th #150 naira... Yet no airtime was sent to me.. I also did funding on my 809 was debited on the 8th of October yet nothing came in... Why are you people like this?

Nasty22:
Sub9ja what is happening? I did Mtn recharge on your platform on the 14th #150 naira... Yet no airtime was sent to me.. I also did funding on my 809 was debited on the 8th of October yet nothing came in... Why are you people like this?

The pay TV subscription I did since 4th October, my was deducted but wasn't delivered. It's still showing pending on my dashboard. Have sent my details to them, made calls but to no avail. My last chats with them they said I'm spoiling their image on nairaland. Imagine!

your name please

Nasty22:
Sub9ja what is happening? I did Mtn recharge on your platform on the 14th #150 naira... Yet no airtime was sent to me.. I also did funding on my 809 was debited on the 8th of October yet nothing came in... Why are you people like this?

Sub9ja:
your name please

name: Okolosi
Have chatted you people up severally no response... Check ma transactions av spent thousands of naira on ur platform. pls attend to a loyal customer

aiit it wil be attended to and your money will be reversed to your thanks for the patronage

Nasty22:

name: Okolosi
Have chatted you people up severally no response... Check ma transactions av spent thousands of naira on ur platform. pls attend to a loyal customer

Sub9ja:
aiit it wil be attended to and your money will be reversed to your thanks for the patronage

Still waiting for my refund. Have paid over 100k to your in less than 4 months I ed your platform. Kindly refund my #1900.

Sub9ja:
aiit it wil be attended to and your money will be reversed to your thanks for the patronage

It will be appreciated then coz I need to win my customers trust back.. I hate to have the scam tag on my name.. Soo bad for business.

Be careful of sub9ja, actually I was warned by colleague before I started using them.
I have used them to send over N40,000 worth of data.
I have had issues with them and it always take them donkey years to rectify.
So on Saturday, I tried loading data on a number, the data was cancelled but no refund was made, though they claim that make automatic reversal, that didn't happen anyway. I show them proof, and still nothing was done.
I still went ahead, tried to load my wallet with airtime, I sent barrages of what'sapp messages, nothing was done. Then after some hours I was provoked and I ed my grievances with them.
The next thing I noticed was I blocked on the what'sapp chat.

That's actually a scam move, sub9ja refund my money or fund my wallet, let me make use of the last money there and I can bid you farewell.

What I can't condone is you parting away with my money.

I can go any length to give you negative remarks here, nairaland and other platforms you could have prospective customer if you decide not fund my wallet or refund my money

we are still here the most reliable platform where you can get mtn data 1gb@470..........[url]sub9ja.com[/url]

we are here ing people check [url]sub9ja.com[/url] for your affordable data bundle,airtime,paytv,money transfer,waec and neco scratch card.......

Their customer service is zero. Live chat is just for decoration nobody will answer you. To fund your is wahala... to reach them is another problem. His girlfriend's he employed will be using you to play. I buy recharge pin regularly on the site but recently the cards they sell is used by another customer. I print the cards myself and I'm the only one in my shop. The customer loaded the cards in my presence 3 of them used by another customer.


The first issue I had with them as a newbie was funding for 3 weeks wasting my credit calling these people.


The second issue the 2 mtn 100 pins I generated had the same serial number, only one of the cards was loaded the other was saying used by another customer. I let that slide.


The latest one is 5 mtn 100 pins I generated that same day used by another customer. It was loaded in my presence, I was embarrassed. I reported the issue they were using me like I was a joker. The latest one is 3 mtn 200 cards used by another customer.


I don't think these people are ready for business. After asking you what the problem is, they'll ignore you. Very rude set of people calling themselves customer care.
I've stopped printing cards sef, I can't be loosing money on top how much sef, just sticking to data and vtu transfer. Nonsense

we are here all our issue has been resolved thanks for been with us uptill this moment..........issue of used card is over..........we are really sorry for the things our customers have ed through........
signed mgt

Sub9ja:
we are here all our issue has been resolved thanks for been with us uptill this moment..........issue of used card is over..........we are really sorry for the things our customers have ed through........
signed mgt

Observing

Sub9ja, I tried funding my wallet with 2000 for over a week now...I was debited and my wallet wasn't funded....the number on the dashboard is never available...what exactly is happening

Koleman:
OK I remove the word scam but surely the advice remains. I have exhausted all your channels; email, calls and WhatsApp without success not even a little as an excuse! is nairaland now the best channel? I am not inhuman and I know how I will feel if someone labels my business a scam. Sorry about that but when Someone is deliberately snubbed on WhatsApp, email, calls surely that is not a coincidence. it was deliberate.. The truth is I miss your 250mb and 500mb mtn data. those were my favourites because of its affordability. I can tell you in confidence that is the greatest advantage you have over your competitors because no other online company offers 250mb or 500mb anymore. keep it up.
My only advice is please work on your customer service! it is the foundation of success or failure. you already have an advantage, just perfect your customer service and then you will be on the right track.

This was 2years ago and this error still persist till date. I only wanted to try your service to use your API and already I an pissed. Please REFUND my 2000 or we drag this beyond what you think

Temiwande:
Sub9ja, I tried funding my wallet with 2000 for over a week now...I was debited and my wallet wasn't funded....the number on the dashboard is never available...what exactly is happening

They are thieves and a scam! Same thing... I have tried all means to get them but no response.

Are you also the owner of bestconnects.com?

Good afternoon,

Please sub9ja should state clearly to Customers if they are no more into business/functional, because there is no more channel for your customers to reach you; email, WhatsApp chat, call, and even chat on your website isnt responded.

As at today I have about #10,000 stuck with you;

1. Airtime recharge initiated since 20th Aug 2020 wasn't successful (#2000 and #500 to two different line) I call when you still accept calls from my line 08066268489, you promised that it was logged and I would be refunded. But no refund received up till now.

2. Another recharge of #2400 today was also debited from my wallet and not credited even the recharge made to my own personal line and not to another customer like you usually says that the recipient should confirm again and again.

3. I credited you for over 6hour ago, my wallet isn't credited even after I notified .

Please refund all my money (#4900) and credited my wallet (#5000)

Thank you

Good afternoon,

Please sub9ja should state clearly to Customers if they are no more into business/functional, because there is no more channel for your customers to reach you; email, WhatsApp chat, call, and even chat on your website isnt responded.

As at today I have about #10,000 stuck with you;

1. Airtime recharge initiated since 20th Aug 2020 wasn't successful (#2000 and #500 to two different line) I call when you still accept calls from my line 08066268489, you promised that it was logged and I would be refunded. But no refund received up till now.

2. Another recharge of #2400 today was also debited from my wallet and not credited even the recharge made to my own personal line and not to another customer like you usually says that the recipient should confirm again and again.

3. I credited you for over 6hour ago, my wallet isn't credited even after I notified .

Please refund all my money (#4900) and credited my wallet (#5000)

Thank you
name; flakkystone