NewStats: 3,264,196 , 8,182,933 topics. Date: Tuesday, 10 June 2025 at 06:57 AM 5h5c73

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 20 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

Applications are invited for the position below:

Job Title: Customer Service Officer
Location: Lagos Island, Lagos, Nigeria
Job Type: Full Time
Industries: Banking / Finance & Investment

Role and Responsibilities

- Handle customer enquiries professionally in line with stated service level agreements with other departments, respond to complaints / enquiries in a timely and courteous manner and demonstrate an effective mechanism in the course of duty

- all queries using Group Response Portal (GRP) or any other CRM application at all times.

- and handling of all open calls assigned on GRP.

- Follow CS (Customer Service) policies, processes and procedures in the performance of their duty at all times.

- Escalate unresolved issues to the Team Lead. In the absence of the Team Lead, an immediate notification to the Head Customer Operation is mandatory.

- Report system problems promptly to the Team Lead. Agent is fully responsible for his/ her operational tools and he / she is fully responsible for the upkeep of assigned work tools.

- Promote interaction and communication among Divisions to increase effectiveness and understanding of the Customer service

- Monitor personal call data and use it as a tool for continuous improvement.

Education Requirements

- Minimum Educational level- Diploma (OND/HND) in any social science or Art related discipline.

- Professional qualification in Centre management, customer service, operations, quality management would be an advantage

Other Requirement:
Age: 27 years

Application Closing Date
13th February, 2017.

¬Method of Application
Interested and qualified candidates should visit the link below:
http://uba.jb.skillsmapafrica.com/Job/Index/11838

http://www.kikiotolu.com/2017/01/united-bank-for-africa-plc-uba-entry.html

yessss!!!!! number 1 first to comment , I have no business being here cos I don't think I'm qualified for the crap above but yasssss bish this is my second first to comment comment show me love people show me love

Why is UBA becoming so engrossed with OND/HND nowadays?
Its like recession has forced them into reducing their employees' pay by not going for degree holders anymore.

Useless bank of Africa( UBa) Officer indeed .

To get job at the age of 30 in Nigeria nobe beans oo

minimum qualification is OND/HND. Meaning that Bsc can equally apply

I have SSCE, can I apply?

AS USUAL

Dust your cv's, it's time to do the needful. best wishes to all that will apply.

Ooh!!! Na Bachelors I get!!!

Where them OND/HND holders, comman take this plot free of charge

Since they said minimum ond/hnd then I guess those with higher qualifications too can apply.

I don already dey interview section for their GT... If not,,,

I for apply for this one

ona go employ finish 5years later ona go retrench person....next person comment pls am off

Looking for cheap labor ...

Aroh48:
I have SSCE, can I apply?

yes you can the minimum is requirement is primary school cert. Goodluck

Aroh48:
I have SSCE, can I apply?

U're free to apply my brother

I strongly believe in miracles

SirHouloo:
Why is UBA becoming so engrossed with OND/HND nowadays?
Its like recession has forced them into reducing their employees' pay by not going for Bachelor's holders anymore.

Minimum means least qualification. B.sc, B.A, PGD, PHD may also apply.

j

alaafin:


Minimum means least qualification. B.sc, B.A, PGD, PHD may also apply.

Biko, Than You For Explaining to Him

instead of applying 4diz,i would rather go for nigerian army recruitment,banking job,yeye..na only neatness we see 4thr mata,afta 3,4 years,them don go again

na wa o piple don't understand English again o. dey wrote minimum ond/HND DAT means anytin below DAT cant apply .so PhD holders can apply too

Awesome...

Here is UBA Recruitment Stages in case you want to know every step of their recruitment stages and what you should expect:
http://www.hrtechnique.com/2016/12/uba-2016-recruitment-stages.html

Will check if their customer service is any different at all.

Do it come with a free launch?. Any free wifi?

Ayam looking for Job oooo. Nairaland help your boy. I have OND

Ok

dejt4u:
Meaning Bsc can not apply

. The minimum is ND/HND. Anything above that can equally apply

Franchise21:
Ooh!!! Na Bachelors I get!!!

Where them OND/HND holders, comman take this plot free of charge

if that ND holder get employed and you are still jobless then your Bsc is worthless and useless.

Scam

joiade:
Looking for cheap labor ...

read and comprehend , what's cheap Labour there? Minimum means not less than ond or hnd, higher than ond/hnd can also apply.

biz2get:
Do it come with a free launch?. Any free wifi?

Yes, it do!

Hmm! This your talk go make somebori count ceilings tonight o.. ..

2kaybiel:

if that ND holder get employed and you are still jobless then your Bsc is worthless and useless.

Aroh48:
I have SSCE, can I apply?

Yes you can apply as the GM.... you know what I mean,,,,,,,, gateman