NewStats: 3,263,236 , 8,179,484 topics. Date: Thursday, 05 June 2025 at 07:47 AM 4o136u

jerecrown:
Ecobank is good in deducting someone money anyhow, useless bank

lol...pls tell me which bank in Nigeria that doesn't deduct money. It's either for debit cart maintenance or SMS alert. There will always be something they deduct for. If it's not for those two, abeg go complain o. You can tweet @ecobank_nigeria. The handle helps a lot on resolving issues.

Managing Director, Ecobank Nigeria, Patrick Akinwuntan has restated the bank’s commitment to excellent service delivery to meet the needs and aspirations of its customers at all times. Flagging off the 2018 Customer Service Week at the Ikorodu branch of the bank on Tuesday, the Managing Director, said the week is a huge opportunity to say thank you and to celebrate customers of the bank. He assured that the bank will remain committed to excellence in products and services delivery at all its touch points.

“This is another moment to celebrate you. We will always celebrate you. You are the reason why we are in business. Excellent customer service is a vital part of our promise as a bank. For us, this is more than just providing answers. It’s helping customers even when they don’t know they need help. It’s teaching them how to do more with our products. It starts with a smile and a friendly word, and finishes with sharing our expertise, even when it has nothing at all to do with our products. We are committed to bringing you superior customer service, whenever, wherever, and however you need it. Thank you for choosing Ecobank.” He noted.

Mr Akinwuntan , who was a “Bank Teller” today at the Ikorodu Branch used the opportunity to showcase some of the digital and innovative self-service options offered by Ecobank. “We have Ecobankmobile app, and it is only one app for all the s of the group including Nigeria. When you are within the app, you can switch from one country to the other, you can do transfers from one country to the other, instantly, seamlessly, real-time. On the app, you can also open an instant , which we call Xpress within 5 minutes, without having to go physically to the bank. Also on the app you can pay for your electricity bills, school fees, hip fees for major associations, insurance s, DSTV, but more importantly, you can also generate a token, which we call Xpress Cash, and you can take that code to any Ecobank ATM and withdraw cash. It’s very convenient and we have more than 8 million onboarded s on Ecobankmobile across Africa including 1.5 million of these s in Nigeria” he noted.

Further, the bank Managing Director said “we also offer on the app what we call EcobankPay. This is a multi-featured digital payment solution, designed to deliver unified and instant payment across a range of interconnected QR platforms (Master QR, mVISA and mCash). EcobankPay can be used by all businesses from small informal micro merchants to large corporates as well as governments, allowing them to offer easy and convenient payment options to their customers in-store or online. From Ecobankpay, you scan the code with your phone camera and make your payment. You can do this in any location with a Master or mVISA QR code. Also on the app there is the VISA Direct, which is a P to P functionality. This is the ability to use a VISA card to send money to another VISA card. When you have a VISA card and you have your with a bank that is not Ecobank. You can, on our app, transfer money from your VISA card to another VISA card.

The Customer Service Week is a global event established by the International Customer Service Association. It is a weeklong activity from October 1st – 5th, 2018 dedicated to raising awareness on customer service and the vital role it plays in successful business practices. The chosen theme for this year is “Excellence happens here”. Ecobank has announced that management staff across the bank will be available to serve customers as tellers during the week to commemorate the Customer Service Week 2018.

Tantalizers Plc, one of Nigeria’s leading Quick Service Restaurant chains has commenced a raining season promotion to reward valuable customers and appreciate their patronage to the brand.

According to the Deputy Managing Director, Tantalizers Plc Mr. Gbolahan Labinjo, the ‘Raining Season’ promotion is a national Sales Promotion which rewards customers with gift items that will be useful to them during the long period of rains thereby making it easy for them to move around. Some of the gifts to be given away include Umbrella and Poncho style raincoat e.t.c.

To participate in this promotion interested customers must make product purchases worth minimum N2,500 from any Tantalizers outlet in Nigeria. This Promotion will run in all Tantalizers outlets nation-wide.

Tantalizers currently has 58 outlets across the country and would be opening more outlets before the end of the year to satisfy the yearnings of consumers for Tantalizers outlets in their locality.

Lagos State Fire Service came to the rescue today, as Ecobank Generator house gut fire while diesel tanker was trying to offload its content. The fire was put out before it could gut the main building. No lives lost. No cash burnt.

Ecobank has apprehended and handed over an internet fraudster, James Nwagalezi who attempted to hack into its Mobile app to swindle huge sum of funds running into several millions of naira to the Police authorities.

A reliable source in the bank was quoted as saying the Management of the bank quickly alerted the Divisional Police Officer (DPO) in Ikoyi, Lagos who deployed his investigative team to unravel the perpetrators.

https://www.pmnewsnigeria.com/2018/06/09/ecobank-apprehends-hands-over-fraudster-to-police/

The Police have since arraigned Nwagalezi alongside his accomplice, Okoli Nmesoma at a Lagos state Magistrate Court on a four count charges.

Ecobank Ombudsman on 07005000000 or [email protected], am sure your issue will be resolved under 24hours

I have had similar case in the past, I actually paraded Ecobank for some days before a friend helped me with their ombudsman's number and I was able to get my fund. You can as well reach Ecobank Ombudsman on 07005000000, 01-2260450 or its mail on [email protected]

Helenoftroy27:
[color=#990000][/color] I mistakenly transfered money to one of the Beneficiaries I have on my GTB app. I immediately called my bank to report since I don't who the Beneficiary is. The next day I tracked the Beneficiary and he happened to be a guy I av sent money for payments before and he agreed to a reversal immediately, now it so happened that ECO Bank blocked his due to me calling my bank earlier. Before he could ask for reversal they demanded all sorts of identification which we finally brought, but now my money is no longer in the guys and he could not av withdrawn since his is still blocked. We went to speak with the customer care at eco bank and aside their rudeness told me the money is hanging and its left for my bank to request a reversal. Went to my bank and they told me its left to eco bank for reversal and now I feel stock and don't know what to do. Since when did money start hanging and where exactly is it hanging or in whose . Now I and the boy are confused the next step to take. And beside I feel ECO Bank is on the verge of shutting down.

MozartBethoven:
Pls what is wrong with ECOBANK abeg oooh, ve being tryin to withdraw money with ATM, instead of getting my money, na lie, nothing nothing nd it keep debitin me, nt only since yesterday, nw l no knw to do again, d staff der say na network, pls oh wetin l do ECOBANK. Nd dis is nt d 1st time oooh

I think Ecobank service is back. I just used Ecobank ATM now at Ilé Ifè area and it dispensed.

It seems good times are gradually coming back to Nigeria if the banking sector can do this…
Over 1000 staff promoted based on merit by just one bank!!!. We have had enough of negative stories coming from the banking sector; may this new picture never change.

http://thenationonlineng.net/ecobank-nigeria-promotes-1000-workers/

http://worldstagegroup.com/worldstagenew/index.php?active=news&newscid=38637&catid=25

http://leadership.ng/2017/10/02/ecobank-nigeria-promotes-1000-staff/

Get your facts right before you mislead people with cooked up story

Sluganmorris:
Dear Nairalands in the House,

There's a Arrangement going on in the bank right now whereby, very soon everybody will stop saving money in the Bank.

A friend of mine went to bank to withdrawing 4 thousand naira from his personal and he was told by the bank to wait for some hours, before you know it. The bank had already called the police to arrest my guy, they now says that his personal was flagged. They kept him in the cell for 3 days before he was transferred to EFCC office in Benin. They told him that his was placed on fraudulent. And these is a friend that never involve in such act because I know him too well. He was detained in Asaba police station for 4 days before he was transferred to Benin EFCC office. To my greatest suprise, they said the crime was committed in Lagos now they granted him billout at Benin with a level 14 civil servant. The EFCC are putting it on him to agree a crime he didn't commit and they never allowed him to make any call. During this problem, they seized phone forcing him to agree to pay amount of money forced to him. After said and done, he was referred to EFCC Abuja where they will give him the numbers to pay. Meanwhile, they keep pushing him up and down. The question now is, who is he paying this money forced on him to? The government or ghost? So Ecobank and UBA bank together with diamond bank are seriously running some shit with people's of which we don't seems to understand? Or they are setting people's up with there funds which we don't understand? Very soon we all will stop Saving money in the bank. This bank and EFCC fraudulent activates has to stop. This problem is currently going on here in Nigeria. If the bank call the police to arrest you, they will not give you any chance for you to communicate with your lawyer. The next thing is that, Olga you're case is EFCC case, if you're a 419 you will run away leaving your funds to the bank if not they will find one aligation to place on your head. What is this country turning to?

Thanks bro, I wonder how bank officials will delay u because u wanted to withdraw from your if not that something is fishy. The guy picked up must be up to something.

shortgun:
You and your friend have a questionable character.
How can police just pick u up for withdrawing money from ur ?

Thanks for the notification, I guessed it was fraud when I saw the post as there was no official job advert placement from Eco bank. Thank you for saving millions of job seekers.

Stephenfid:
Hey Guys,i came across this fraudulent post. http://www.jagabanking.com/ecobank-graduate-trainee/
However, Ecobank Nigeria has disowned it and labelled it fraudulent. kindly help share this information to stop the activities of these fraudulent people.
Thanks

PoliticalWatch:
For the spare parts seller here on Nairaland,when you don't understand something you ask questions.Optimization means they will collapses the closed branches into the nearest ones,especially where they are paying high rents and relocate the staffs to other branches where there is shortage of human resources to enable better service delivery.
Some branches are on the same street or building due to the merger with old Oceanic Bank,besides electronic banking is what they are aiming at and not all these one,people that have not bath for days will come and be queuing up to withdraw 500 Naira like we find in Diamond Bank, First Bank & Wema Bank of the Afonjas.
Ecobank have said they want to use their 2016 profit after tax to clean or reduce their loan impaired losses from the days of Oceanic Bank,which is good for the bank instead of rolling over the losses and continue to declare paper profits like UBA,GTB,Zenith etc.They have simply made provisions for toxic asset,only informed people will know this and not all this Amala & ewedu dealers in isale Eko or Chinedu selling okirika sandals in Vespa.

Many thanks "PoliticalWatch" these people do not understand, the bank isnt closing and they are not laying off any staff. Ecobank is one of the Strategic important Banks and they have made full loans provision assuring shareholders of robust future earnings. so why would you guyz start making panic rumours which is not true.

columbus007:
they haven't been given meaningful answers to it I have been told to come back several times as they Ecobank are always given deaf ears to such complain.

Have u tried calling Ecobank themselves? I get across when I call 01-2260450, or sometimes I tell my issue via WhatsApp. Their WhatsApp line is 08087603717

mikkytrio:
Good day Nairalanders,

The intent of my post is not to insult or embarrass any person or group of persons, but to enlighten you on a situation I feel is worth sharing.
FEB 1st 2017 I was credited by a Bank's ATM, whilst I never was paid. I complained on that same day to the customer care representatives of my bank (ECO - BANK) on-line, they promised to return the funds within 5 - 7 working days.

Today happens to be the 8th working day, 12 days away from the reported date and all I can get from Eco bank is to give them more 48 hours to resolve the issue. I tried calling the customer care number +234700 500 0000, but to my surprise after lodging my complaint they totally have barred all my calls.

The money might be little and not of much value to a lot of people, but please, can someone point me to an authority that looks into such?

I can only but imagine how many people / families suffer such maltreatment, and wish to ask that we figure out a way to curb such rot.

Yea, try that their WhatsApp line 08087603717 or call their number 01-2260450. That should work too...

idogbo:
Please I have been trying to make payment with my naira debit, master card from ecobank for my application fee and I am getting unsuccessful message, please can someone help me out....suggestions will be much appreciated

You can still try calling their ombudsman 012260450 or telling them your issue on whatsapp 08087603717

My brother, na everything for this our country get comma at the moment, all banks get issues, all Telecommunication companies get network issues, even Federal Government sef get issues as in PADDED issues...lolz so your questions should be how can or what can we do to help us make and build a better Nation

Goodplace:
Following the growing rate of dissatisfied salary earners especially the bankers(cashiers) that spend long hours almost on a daily basis on their duty post and a high number of impatient customers that besiege the banking hall. Many unpleasant experiences has been said of by one staff of a bank or the other.
To your rating and experience which among the banks do you think is the major culprits?

Thats great news. you are welcome

heykims:
Ecobank just refunded my 18k this evening.
Thanks to u all for the concern, and d pieces of advice.

Though it too u almost forever, I appreciate Ecobank all d same. Thanks.

This cud be painful bt you jst have to keep complaining. Here is a number you can call 01-2260450 or send them Whatsapp msg on 08087603717. They shud be able to help you out.

heykims:
Please I need ur advice on how to retrieve my money 18 thousand naira from Ecobank.
It happened on 6th of this month when I used their *326# Eco mobile money transfer platform to send money to my brother.
The transaction didn't go through, yet the 18k was debited from my balance. I have been at the bank twice, Omida Abeokuta to be specific to complain but nothing has been done. What actually prompted this my proactive measure coming to nairaland platform to seek advice is that the body language at the customer service isn't encouraging and if I'm not aggressive enough I may forfeit my money.
I'm still waiting, giving them the grace of a few days though before taking action. I don't understand why a bank will just mess up with what has sweated to earn.
However, please I still need ur advice on what to do if they still don't revert my money after this hopeful wait.
Is their any superior Ecobank customer complaint service to forward my issue to or a CBN platform to lodge complaints?
Please help a brother.
The nature of my job even doesn't give time for regular visits to d bank to disturb them at the customer service.
I don't mind personal mails to [email protected].
Thanks

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@nkpommpko, Naija can be better bt the thing be sey e go tak time gan...we can only keep praying for our beloved country.

nkpommpko:
can't Nigeria be better? The hard ship is caused by Nigerians and the same Nigerians are complaining, who is doing this thing abeg? Come out now make we see your face.

Same problem i had in a branch in the early hours of today, but at around 2pm network returned n i did my transaction doh it wasnt interestin waitin sha

nkpommpko:
I have been in Ecobank Abuja jabi branch since morning, and they tell me no network , I can't use my withdrawal booklet when you post the money can't get tothe receiver, and all the are doing is jisting with themselves and collecting money from people and pilling the money.
There is no remorse and people are stranded. They are telling us to leave the banking hall.
No remorse, no explanation, not even a chair to sit down. One just stepped out to eat mama put, as she put it.


The
The masses are really suffering.
Some here needs money, because he needs to pay for hospital bill before his wife is operated on, if she dies, who takes the fall.
Please I Beg this well meaning government should look into the kind of treatment meted on the poor masses, the times are hard we can't take this any longer. What's your experience where you are, who is going to pay for this. Its time to start dragging this banks to court.

Have you guyz imagined UBA and especially Skye Bank at the end of the month....choii
who bear me witness